Refund policy

 

 

Last updated: 09/05/2026

Thank you for shopping with Networa Systems.

We aim to provide high-quality IT and security products and services. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. RETURNS

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in original packaging
- Proof of purchase is required

Non-returnable items include:
- Custom-configured equipment
- Software licenses
- Digital products
- Special order items
- Installed products or completed services

2. REFUNDS

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item is faulty or incorrect.

3. FAULTY OR DAMAGED ITEMS

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

We may request:
- Photos of the item
- Order number
- Description of the issue

4. SERVICES

IT support, installation, and consultancy services are non-refundable once work has commenced or services have been completed.

5. CONTACT

Networa Systems
Email: office@networasystems.com
Phone: +44 1356 230404
United Kingdom